I see a "Can't access your camera" error during ID scan

Created by Erik Paul, Modified on Tue, 2 Apr at 1:35 PM by Erik Paul

If you received this error message during the Persona ID verification, you will need to enable camera permissions for your device and/or browser in order to complete the flow.

How you enable camera permissions depends on your browser and device type.

If you're using Chrome, follow the steps in the relevant link below:

If you're on Safari, follow the relevant steps below:

For Desktop

For mobile devices below iOS 13:

Go to Settings on your device.
Scroll down and select Safari.
Scroll down and select Camera. Set the permission setting to "Ask" or "Allow."

For mobile devices on iOS 13 and greater:

Tap the "AA" icon in the URL bar in the top left.
Then tap "Website Settings." Here, set camera permissions to "Allow" or "Ask."

If you're using an iOS or Android app:

Go to Settings on your device.
Go to Apps.
Find the app that you wish to enable camera permissions for.
Find the App Settings and allow camera permissions.